Quick solutions to common problems you might encounter in TeamerHQ.
Having an urgent issue? Check our Status Page or contact Support.
Issues related to connectivity and syncing
Check your internet connection and try refreshing. Messages will be sent automatically once connection is restored.
TeamerHQ will automatically attempt to reconnect. Check your network settings if the issue persists.
This usually indicates a WebSocket connection issue. The app will automatically attempt to re-establish the connection.
Problems with alerts and notifications
Verify notification permissions in your browser and system settings. Check your notification preferences in TeamerHQ.
Customize your notification settings per channel or conversation. You can mute specific channels or set up Do Not Disturb.
This can be caused by system settings or power saving modes. Ensure TeamerHQ is not restricted in the background.
Common file upload and sharing problems
Check file size limits (max 100MB) and ensure you have a stable connection. Supported formats are listed in our file guide.
Some file types require specific permissions or plugins. Ensure your browser is up to date.
Files are cached locally. Clear your browser cache if files appear missing but were previously accessible.
App speed and resource usage issues
Large chat histories can impact performance. Try clearing your local cache or using the lite version for older devices.
Multiple open channels and media-heavy chats can consume memory. Try closing unused channels.
Large message histories may take longer to search. Use specific search filters to improve speed.